finally! we are back on line…after a week of agony, suffering ang frustration.. we finally check our internet wi-fi device on the rooftop… what was wrong? it was disalign! thinking that it was the cause of our non-internet connection we turn it a little bit counter clockwise aligning it with the other device…. then we hurriedly came down to our flat and check it out… and then… hallelujah! hallelujah! halleluuuujahhhh (singing!)  and at last we were back on the line again… heheheheemoticon LL: check the device and connection first before you open your mouth and complain at the call center agent…